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Members

Behavioral Health

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What's Covered

Molina can help you get behavioral health services you and your family need. You must use a provider that is part of Molina Healthcare (Molina) unless it is an emergency. You can call Molina at (800) 223-7242 (TTY: 711). Your benefits cover:

  • Inpatient services
  • Outpatient services
  • Doctor visits
     

You might need to find a doctor that is in the plan. If so, call Molina. You need to see providers that are part of Molina unless it is an emergency. You do not need a referral to see a doctor; you can pick or change your behavioral health care provider or case manager at any time. If you want to change, call Molina at (800) 223-7242 (TTY: 711). Your case manager can also help you. Molina’s hours are Monday through Friday, 8:00a.m.-6:00p.m., EST. Emergency coverage is available 24 hours per day, seven days per week.

Member Handbook
It tells you what you need to know about your Molina Healthcare of New York Medicaid Managed Care (MMC) Health Plan. Read here.

How do members get care?
Call Molina at (800) 223-7242 (TTY: 711).

​​​​​Additional Behavioral Health Resources

Chronic Illness and Mental Health: Recognizing and Treating Depression

https://www.nimh.nih.gov/health/publications/chronic-illness-mental-health/nih-15-mh-8015_151898.pdf

Depression

https://www.nami.org/NAMI/media/NAMI-Media/Images/FactSheets/Depression-FS.pdf

Dual Diagnosis

https://www.nami.org/NAMI/media/NAMI-Media/Images/FactSheets/Dual-Diagnosis-FS.pdf

Early and First Episode Psychosis

https://www.nami.org/NAMI/media/NAMI-Media/Images/FactSheets/What-is-Early-and-First-Episode-Psychosis.pdf

Fentanyl

https://combataddiction.ny.gov/system/files/documents/2017/11/nysdohoasasprintoutad12x18-lo2.pdf

Transition Age Youth

https://www.omh.ny.gov/omhweb/consumer_affairs/transition_youth/resources

Heroin: Drug Facts

https://www.drugabuse.gov/publications/drugfacts/heroin

Mental Health Facts: Multicultural

https://www.nami.org/NAMI/media/NAMI-Media/Infographics/MulticulturalMHFacts10-23-15.pdf

Schizophrenia

https://www.nami.org/NAMI/media/NAMI-Media/Images/FactSheets/Schizophrenia-FS.pdf

Suicide

https://www.nami.org/NAMI/media/NAMI-Media/Images/FactSheets/Suicide-FS.pdf

Taking Charge of Your Mental Health

https://www.nami.org/NAMI/media/NAMI-Media/Infographics/NAMI-Taking-Charge-of-Your-Mental-Health.pdf

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Community Support and Advocacy Services



Crisis Lines

National Suicide Prevention Lifeline: 1-800-273-8255
Onondaga County = Dial 211 - https://www.211cny.com
Cortland County = Dial 211 - http://www.211cortland.org
Tompkins County = Dial 211 - https://211lifeline.org/detail.php?id=7335895

NYS Child Abuse and Maltreatment Hotline: https://ocfs.ny.gov/main/cps
            Toll Free Telephone Number: 1-800-342-3720
            TDD/TTY: 1-800-638-5163
            video Relay System: 1-800-342-3720
Molina Nurse Advice Line (English and Spanish): (800) 223-7242, TTY: 711
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New York State Contacts

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