Quality Improvement Program

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We have a Quality Improvement (QI) Program to ensure you get quality care.

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Rights and Responsibilities

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You have rights and responsibilities.

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Fraud

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SWH of NY MHC (MAP) seeks to uphold high ethical standards for health care benefits and services to its members.

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Grievance and Appeals

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You have the right to file a complaint (grievance) or appeal.

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Patient Safety

Doctors looking at patients records

Senior Whole Health wants you and your family to be safe and healthy.

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You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.