Member Complaints (Grievances) and Appeals
As a Molina Healthcare of Utah Medicaid Integrated Care member, if you have a problem with your medical care or our services, you have a right to file a complaint, grievance or appeal. A complaint is the first part of the grievance process.
Types of complaints and grievances may include:
An appeal can be filed when you do not agree with Molina Healthcare of Utah’s decision to:
We want you to have access to the complaint, grievance and appeal process. The Member Services Department can help with this process. You can call (888) 483-0760 (TTY/TDD: 711), Monday thru Friday from 9:00 a.m. to 5:00 p.m., local time.
We can help you through each step.