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Members

Member Handbook

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Your Member Handbook

Please read your Member Handbook. It also includes your "Certificate of Coverage and Disclosure Form" or your "COC". It tells you:

  • About your health plan
  • About your benefits and what is covered
  • How to get the services you need, including special health care needs
  • How to contact us
  • Your rights and responsibilities as a member

Read your Member Handbook today
Medicaid Member Handbook and COC 

Provider Directory

Need your Member Handbook in a different language or format?

Call Member Services at (888) 898-7969, Monday - Friday, 8 a.m. to 5 p.m. EST (TTY: 711) to request a copy of the member handbook free of charge.​​​​​​​​​​​​​​ You may ask for it in braille, large print or audio. If you are hearing or sight impaired, special help can be provided.​​​​​​​

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