Your Member Handbook
Please read your Member Handbook. It also includes your "Certificate of Coverage and Disclosure Form" or your "COC". It tells you:
- About your health plan
- About your benefits and what is covered
- How to get the services you need, including special health care needs
- How to contact us
- Your rights and responsibilities as a member
Need your Member Handbook in a different language or format?
Call Member Services at (888) 898-7969, Monday - Friday, 8 a.m. to 5 p.m. EST (TTY: 711) to request a copy of the member handbook free of charge. You may ask for it in braille, large print or audio. If you are hearing or sight impaired, special help can be provided.