New Members


Welcome to Molina Healthcare!

Thank you for choosing Molina Healthcare. We want to help you get the most out of your health plan. Let’s get you started!

Step 1: Review your Member Welcome Kit we sent you in the mail and keep it in a safe place. You can view the Quick Start Guide online (which is also included in the Welcome Kit).

Step 2: You will also receive your Member ID Card from us in the mail. Put it in your wallet and take it with you to your provider appointments. Make sure your primary care provider (PCP) is correct on your Member ID Card.

Step 3: Call your primary care provider (PCP), also known as your personal doctor to schedule your first appointment. This first meeting with your new doctor is important. It helps you get to know your doctor and is a time for you both to review your health status. 

Step 4: Be aware of any co-pays or cost sharing. The MI Health Account is a special health care account for Healthy Michigan Plan members in a health plan. The MI Health Account is used to keep track of your health care costs and payments for your health care. You may have payments due to the MI Health Account for contributions and/or co-payments. MI Health Account Quarterly Statements will show the total co-pays and/or contributions due over the next 3 months. The first quarterly statement is mailed 6 months after joining a health plan. Statements are not sent if there are no health care services used or amounts due.

Members with yearly incomes between 100.99% and 133% of the federal poverty level may be required to pay 2% of their income for cost sharing. This is called a contribution amount. If you owe any cost sharing (contributions and/or co-payments), you will receive a MI Health Account (MIHA) Quarterly Statement from the Michigan Department of Health and Human Services. 

Cost sharing (contributions and/or co-payments) cannot go over 5% of your income. The Michigan Department of Health and Human Services will keep track of this for you. MI Health Account Quarterly Statements will show you services you have received and/or any amounts due. Once you receive this notice, you may have to send a monthly payment, in the requested amount.

The Molina Healthy MI Plan has co-pays. Most co-pays will be paid to Molina Healthcare through the MI Health Account. Co-pays will not be collected until after your first 6 months of enrollment with Molina Healthcare. The co-pay amounts due will be on your MI Health Account Quarterly Statements. If you choose healthy behaviors, you may receive a reduction to the amount due to the MI Health Account. Drugs that are not covered by Molina Healthcare, but covered by Medicaid, are subject to Medicaid co-pays.

For a list of co-pays for covered services, please visit your Member Handbook.

Your provider

To make sure you have a provider, Molina Healthcare may have picked one for you and/or your family. We hope that you are pleased with your provider.

  • If you would like to choose a new provider, visit Find A Provider .
  • You may select a general or family doctor.
  • You may also choose a pediatrician for your children.

Step 4: Register today for My Molina. It’s our easy-to-use web portal where you can manage your health care online.

For more information, please call Member Services at (888) 898-7969, Monday - Friday, 8 a.m. to 5 p.m. EST (TTY: 711).