Members

Member Handbook

handbook

Your Member Handbook

Please read your Member Handbook. It also includes your "Certificate of Coverage and Disclosure Form" or your "COC". It tells you:

  • About your health plan
  • About your benefits and what is covered
  • How to get the services you need, including special health care needs
  • How to contact us
  • Your rights and responsibilities as a member

Read your Member Handbook today

icon PDF Medicaid Member Handbook and COC

icon PDF Food Services

icon PDF Molina Dental Services

icon PDF Provider Directory

icon PDF Provider Network Adequacy

 

Need your Member Handbook in a different language or format?

Call Member Services at (888) 898-7969, Monday - Friday, 8 a.m. to 5 p.m. EST (TTY: 711) to request a copy of the member handbook free of charge. You may ask for it in braille, large print or audio. If you are hearing or sight impaired, special help can be provided.

 

What if I need transportation?

If you need a ride to your appointments, Molina is here to help.  Schedule a free ride to medical appointments.
Please call Transportation Member Services 24 hours a day, 7 days a week at (888) 898-7969 for more information and to schedule a ride or request mileage reimbursement. It is important to call 3 days in advance of your appointment to schedule a ride.
 

CMS-0057 Prior Authorization Annual Report

This information tells you which services need approval before you get care and shows how many requests are approved, denied, or approved after an appeal. It also shows how fast decisions are made for regular and urgent requests, even when more time is needed to review them.

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