CAHPS® Results

Molina Dual Options MI Health Link Medicare-Medicaid Plan CAHPS® Annual Results.

Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.

Measure / Data Element

2020*

2021*

2021 Goal

Getting Care Quickly

78

76

80

Getting Needed Care

84

79

84

Coordination of Care

87

NA

87

Customer Service

91

90

91

Rating of Health Plan

89

88

88

Rating of All Health Care

88

NA

88

Getting Needed Prescription Drugs

93

91

91

Rating of Drug Plan

90

88

87

Annual Flu Vaccine

62

56

76

 

For STAR ratings, please visit Medicare Plan Finder or CMS.gov.

Molina Dual Options MI Health Link Medicare-Medicaid Plan is a health plan that contracts with both Medicare and Michigan Medicaid to provide benefits of both programs to enrollees.

You can get this document for free in other formats, such as large print, braille, or audio. Call (855) 735-5604, TTY: 711, Monday – Friday, 8 a.m. to 8 p.m., local time. The call is free.

Molina Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, national origin, religion, gender, sex, age, mental or physical disability, health status, receipt of healthcare, claims experience, medical history, genetic information, evidence of insurability, geographic location.

*Please note that 2021 rates are adjusted by the Centers for Medicare and Medicaid Services. 2020 rates are adjusted by Molina’s survey vendor. Please use caution when comparing data across years.

 

NA = Not Available Due to Small Denominator
NB = No Benefit
NR = Not Reported
NQ = Not Required
BR = Biased Rate

 

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