Molinalogo

Molina MyCare Ohio Medicaid members have certain rights and responsibilities. The Member Rights and Responsibilities helps members know what to expect from their health care coverage. It can also help members get the most out of their health care.

A summary of the Member Rights and Responsibilities is below. For the full list, read your Member Handbook.

Members have the right to:

• Receive the facts about Molina Healthcare, our services and providers who contract with us, and information about your rights and responsibilities.
• Have privacy and be treated with respect and dignity.
• Help make decisions about your health care. You may refuse treatment.
• Request and receive a copy of your medical records or request an amendment or correction.
• Openly discuss treatment options in a way you understand. No matter what the cost is or if the benefit is covered).
• Voice any complaints or appeals about Molina Healthcare or the care you received.
• Get summary information about complaints or appeals that you have filed against the health plan.
• Use the member rights without fear of negative results.
• Receive a copy of the Member Rights and Responsibilities at least yearly.
• Suggest changes to the Member Rights and Responsibilities.
   

Members also have the responsibility to:

• Give, to the extent possible, all facts that Molina Healthcare and the providers need to care for them.
• Know their health problems and take part in making agreed upon treatment goals as much as possible.
• Follow the care plan instructions you agreed to with your provider.
• Keep appointments and be on time. Members should call their provider if they will be late or cannot keep an appointment.

Advance Directives

*Printed copies of information posted on our website are available upon request.