Frequently Asked Questions

Q. Can I combine my Medicare benefits and Medicaid benefits under one health plan?
A. Yes! With Molina Dual Options MyCare Ohio, we can cover both your Medicare and Medicaid benefits all under one plan. That means one ID card, one dedicated Member Services number, and one Molina Care Manager to coordinate all your health care services! Learn More.

Q. How do I order a new ID card?
A. You can visit or call Molina Member Services.

Q. What drugs are covered? Are my drugs covered?
A. To find out what drugs are covered under your plan, learn more about Prescription Drugs.

Q. How do I find out if a health care service or benefit is covered?
A. Go to “What’s Covered” to find out about your benefits and services. You can visit or call Member Services.

Q. How can I get Molina MyCare Ohio material translated in my preferred language?
A. If you need your health plan information in a different language or format, call Member Services.

Q. What kind of transportation do I get? I need help with transportation.
A. Learn more about our Transportation services. You can also visit or call Member Services.

Q. What if I have a complaint or concern?
A. You can call Member Services with any questions or concerns. We have a dedicated team of Member Service Specialists to help resolve any issues or concerns. You can also click here to learn more about the Appeals and Grievances process.