As a Molina Healthcare member, you get an extra transportation benefit of 30 one-way trips every calendar year. Use the trips to get to covered, medically necessary doctor visits and other health resources.
Your extra benefit includes:
- 30 extra one-way rides to doctor, dental, eye care, WIC, pharmacy, food bank and grocery visits.
- Flexible options like all-day bus passes or mileage reimbursement, if you or a friend have a car.
- Unlimited rides after being discharged from the hospital or if you must go 30+ miles away to a doctor.
- Unlimited rides to infant well-visits and other medical services for children up to one year of age.
- Unlimited rides to prenatal and postpartum OB/GYN visits.
- A mobile app for scheduling rides, trip reminders and real-time vehicle view.
When can I use this benefit?
You can use this benefit to get to and from:
- Scheduled visits for covered services like doctor, dentist, behavioral health or non-emergency hospital visits.
- Women, Infants, and Children (WIC) appointments.
- County Department of Job and Family Services (CDJFS) appointments, like Medicaid renewal appointments.
- Your local pharmacy, food bank or grocery pick-up.
How do I schedule transportation?
Call (866) 642-9279 (TTY 711) as soon as possible. Transportation specialists are ready to help 24 hours a day, seven days a week. You can schedule a ride up to 30 days before your appointment. Molina Healthcare may not be able to schedule transportation for you if you do not call at least 2 business days before your appointment.
When you call us, your transportation specialist will find the best option for you. We offer flexible options like:
- Door-to-door service when needed. Your driver will walk you from your door to the vehicle and to your provider’s office.
- Rideshare services like Lyft or Uber.
- Taxis or van services.
- Bus passes if you want to ride a bus to appointments.
- Mileage reimbursement to pay you back for the gas used to drive to appointments. You may qualify if a relative, legal guardian, neighbor or friend can give you a ride. You can drive yourself if you do not have a medical condition that prevents you from driving.
- Transportation set up by your provider.
If you need to stop at the pharmacy, tell your transportation specialist when you schedule your trip. You can stop at the pharmacy after a doctor’s visit, or as a standalone trip. If you will go to the pharmacy after a doctor’s visit, ask your doctor to call the pharmacy so your prescription is ready when you get there.
Do I need to be 18 to schedule transportation?
You can schedule transportation if you are:
- At least 18 years of age.
- Looking for family planning (birth control) or pregnancy related services, no matter your age.
- Under the age of 18 and are a parent scheduling care for your child.
- A member’s parent, legal guardian or authorized representative.
- An emancipated minor (legally independent from your parent or guardian).
If I need a ride today, how can I schedule transportation?
If you are sick now and need a same-day visit to your doctor or an urgent care center, we will do our best to schedule a ride for you. We will also do our best to schedule a same-day ride if you are discharged from the hospital and need a ride home.
Call (866) 642-9279 (TTY 711) as soon as possible.
Can I schedule transportation with a phone app?
You can schedule and manage your trips with the Access2Care phone app. You can download the app by searching “A2C” on the iPhone App Store or Google Play for Android.
With the app, you can:
- Get text reminders and alerts on trip status
- See your vehicle location in real time
- Schedule, change or cancel trips
- Save locations like your home or doctor’s office
- Call your provider or the transportation scheduling line
Can I get a ride to my child's doctor visits?
If your child is a member of Molina Healthcare, you can get a ride to visits with your child’s provider. If you schedule a visit with your child’s provider, but your child will not be at the visit, you can still get a ride. Tell the transportation specialist about your situation when you call.
If your child is under one year of age, you get unlimited trips to infant well-visits and other medical services for the child.
If you need to ride with a child who uses a car seat, you must bring a car seat for each child who needs one. The driver will not have a car seat.
Can I bring someone with me for my trip?
Yes. You can bring one extra passenger with you.
If you need to bring children with you, tell the transportation specialist when you call. The transportation specialist will do their best to meet your needs.
If you need to ride with a child who uses a car seat, you must bring a car seat for each child who needs one. The driver will not provide a car seat.
Can I get rides in addition to my extra benefit of 30 one-way trips?
Yes, in some cases. Molina Healthcare will give you unlimited rides for Medicaid members for the reasons below. Your transportation for these services will be covered without using your extra benefit of 30 one-way trips.
- If you must travel 30 miles or more to get covered services. We make every effort to find a closer provider to meet your health needs. If a closer provider cannot be found, we will cover transportation to and from the provider’s office.
- If you use a wheelchair or are going to a dialysis, chemotherapy, or radiation appointment.
- If you are discharged (released) from the hospital. Hospital discharges include emergency room, inpatient and outpatient discharges.
- If you are taking your child to an infant well-visit or other medical visit, and your child is younger than one year of age.
- If you are going to a prenatal or postpartum OB/GYN visit. This includes visits for staple removal after a C-section.
For help or to check if you are eligible for unlimited rides, call (866) 642-9279. Call at least 2 business days before your visit.
You can also get help with transportation for certain services through the local County Department of Job and Family Services (CDJFS) Non-Emergency Transportation (NET) program. Call your local CDJFS office for questions or help with NET services.
How do I cancel a scheduled ride?
If you need to cancel a scheduled ride, call us at least 24 hours before your trip.
If you don’t cancel 24 hours ahead of a scheduled trip, you may lose one of your 30 one-way trips for the year. You may also lose a scheduled trip if the driver arrives and you do not come to the vehicle.
What should I do if I have a problem with my transportation services?
If you have a complaint about transportation services you received, call Molina Healthcare Member Services. Call (800) 642-4168 (TTY 711) from 7 a.m. to 8 p.m. ET, Monday through Friday.
Is emergency transportation (like ambulance services) covered?
Emergency transportation provided through the “911” emergency response system is covered when medically necessary. This includes emergency ambulance transport services.
An emergency is a medical problem you think is so serious it must be treated right away by a provider.
The Member Handbook tells you what you need to know about your Molina Healthcare of Ohio Medicaid Health Plan. Read here.