CAHPS® (Consumer Assessment of Healthcare Providers and Systems) is a program overseen by the U.S. Agency for Healthcare Research and Quality (AHRQ). CAHPS surveys are used by the National Committee for Quality Assurance (NCQA), a non-profit organization dedicated to improving health care quality. Molina members are surveyed each year by an independent organization using the CAHPS Adult and Child Medicaid Health Plan surveys. These surveys measure how happy members are with their health plan and the services received from doctors. Molina Healthcare’s goal is to be better than 75 percent of other Medicaid health plans in the nation who report their results to NCQA.
Detailed results can be found by clicking below:
CAHPS® Annual Trends
If you have any questions or would like additional information about CAHPS® please contact Aimee Wagstaff at (800) 357-0146 ext. 216483.
Adobe Acrobat Reader is required to view the file(s) above. Download a free version.
*You may request printed copies of all content posted on our website by contacting Member Services.
Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a program of the U.S Agency for Healthcare Research and Quality (AHRQ).